We guarantee to replace any defective item free of charge within 30 days of delivery. This guarantee is limited to replacements of lesser or equal value to the initial merchandise purchased only. TKOSALES is not responsible for any product of any nature on which our transfers are applied. Custom-made transfers are non-refundable and non-returnable unless there is a quality issue. When applying transfers to multiple items, we recommend a review of the first completed item to identify any potential issues with the quality of the transfers purchased. For the most complete quality review, a wash and dry cycle for the item in question is also recommended.